General NewSound Questions

How do I set up an account?
Please complete our registration form. We will contact you within 24-48 business hours with an account number with which you can login and access the site.

NewSound offers instant credit terms on all orders under $250 when backed by a credit card and credit application. Click here for a PDF of our credit application. You may fax it to us at 503-257-9061, or call us and we will fill it out over the phone. While your instant term's contract is limited to $250, once your application is fully reviewed, your new terms of NET 30 will be established.

Do you have minimum order quantities, or offer bulk discounts?
Effective February 1, 2005, NewSound offers Everyday Low Prices! Tired of playing games with price discounts? Tired of jumping through hoops in order to qualify for today's great deal? Tired of not really knowing what your price is? NewSound has switched to Everyday Low Prices. That's right, no more minimums to hit to qualify for a 10% discount. We have reduced our prices to reflect a 30-40% discount off NewSound's SRP! Questions? Feel free to Contact Us.

How do I gain access to the site to browse products and view prices?
Please complete our registration form. We will contact you within 24-48 business hours with an account number with which you can login and access the site.

How do I get a catalog/flyer?
Please visit our catalogs page for downloadable PDFs of our NewSound Flyers. Once you have placed an order with us, you will be on our mailing list to receive physical copies in the mail.

How do I contact you?
Please visit our contact page for our contact information.

How would I have my label distributed by NewSound?
NewSound is constantly expanding the breadth and depth of music we offer. For submissions guidelines, please visit our Submissions page.

Is it really safe to use my credit card over the Internet?
Yes!  NewSound offers Secure On-Line Ordering, which means you can use your credit card for purchases with complete confidence. Our site utilizes 128 bit encryption technology, which means it is very, very difficult for anyone to decode your order and capture your credit card number. This is the same technology implemented by the majority of Internet merchants that are serious about protecting the information their customers transmit over the Internet.

Are you going to sell my email address to a third party?
No, we will not make the e-mail addresses collected on our site available to any other company or organization.

I've forgotten my password.  Can you send it to me?
For your security, our Customer Service Department does not have access to your password.  To have your password sent to you by email, go to the Registered Member Login screen, type in your email and click the "Remember Me" button.

How do I check the status of an order?
You may check the status of your order on our Order Status page. If you are not logged in, you will be prompted to do so.

Can I order a CD in advance of its street date?
Yes, you may order a CD before its release date, and it will be shipped to you upon its release. Unlike back-ordered items, you will be charged for shipping on items ordered in advance.

Can I send a check or money order instead of using a credit card?
Yes. Simply add items to your shopping cart as though you were going to place the order online. Print out the shopping cart and mail it with a check or money order to: NewSound Web Orders, 14134 NE Airport Way, Portland, OR 97230-3443.

I'm in a hurry. Can I fax an order?
Yes. Simply add items to your shopping cart as though you were going to place the order online. Print out the shopping cart and fax it to: 503-257-9061.

How can I make changes to my account information?
When you go to the Registered Member Login screen and type in your email address and password, you will be asked to confirm your account information.  At this time, click the Edit button to change the information on your account.

Will I be charged shipping on back-ordered items?
Yes, shipping will be applied to back-ordered items.

Do you charge me for an entire order, even if one or more of the items is back-ordered?
NewSound only charges your account after a product has shipped, thus you aren't charged for back-ordered items until they leave our warehouse.

My shopping cart is gone.
Be sure you are logging on from the same computer. Your shopping cart is preserved on the computer you started your session with. When you add items to your shopping cart a "cookie" file is stored on the computer you are using; this contains your shopping cart. If you log back on from a different computer your shopping cart will not be there. Deleting your temp internet files will also delete "cookies" and thus your shopping cart. Some web browsers default settings do this automatically when the browser is closed.


See "Error messages when checking out" for more info.

I get an error message when I try to check out.
If your web browser is set "not to allow cookies" your online ordering session and shopping cart will not work properly; you will encounter error messages when you attempt to check out. Make sure your web browser is set to accept "cookies" You can set trusted websites for this function within your browser. For Microsoft IE these settings can be found in Tools / Internet options / Privacy settings. For FireFox users go to Tools / Options / Privacy to change the cookie settings. Refer to the help section of your web browser for more information on these settings.

How long is my shopping cart preserved?
The titles in your shopping cart are preserved for 30 days. This does not however reserve product.

How long is my session before I'm logged off?
Your online session logs off after 1 hour of inactivity. The session clock is reset everytime you click your mouse within the site. If your are logged of simply log back on and you can continue where you left off.

How much is shipping?
Shipping is determined when your order is ready for shipment. For a breakdown of expedited shipping costs and free shipping specials, please see our Customer Service page.

How long will it take to receive my order?
1-3 days. All West Coast orders are shipped via FedEx Ground. All East Coast orders are shipped via 3 DAY AIR. Please use the tracking# in the shipping notification email we sent you to track your order at the FedEx website.

How do I enter a different address for shipping?
There are two separate sections for billing information and shipping information. Simply complete the Shipping Information portion of check-out with the name and address of the intended recipient.

Do you have rush orders?
Yes, please see the expedited shipping options on our Customer Service page.

How do I return something?
Please contact us. All returns must be pre-authorized and the customer's account must be within credit terms. Unauthorized or expired returns will be shipped back to you freight collect.

How do I exchange something?
Requests for exchanges must be submitted in writing to NewSound Distribution, 14134 NE Airport Way, Portland OR 97230-3443 or via fax: 503-257-9061 and must specify label, catalog number, piece count per title and total piece count. Requests will be approved within 48 hours by return fax or mail.

Credit for authorized exchanges will be calculated based on the average price paid for each title being returned, with the average price paid calculated over the previous 12-month period. Cash refunds will not be issued.

All stock exchanges must be shrink-wrapped, of clean salable condition and have all price stickers removed. There will be a $0.50 charge on any items requiring refurbishing. We will not exchange opened stock.

Exchange credit will be issued upon receipt of your Stock Exchange Shipment. Please do not presuppose credit amounts in paying account balances or use exchange credit until you have received an accurate credit memo.

NewSound will not pay freight on exchange or defective items unless we are responsible for the shipping error. NewSound is not responsible for stock exchange packages lost in shipment. Unauthorized or expired returns will be shipped back to you freight collect.

How do I listen to your Real Audio clips?
To listen to our audio clips, you will need a Real Audio player.  Download one for free at the Real Audio website.  Once you have a Real Audio player, all you need to do is click on a song title to hear the clip.

Do you carry vinyl LPs?
Yes! Please visit our Expanded Search page, and search by Format (LP or 7 Inch).

Do you sell musical instruments?
No, NewSound does not sell musical instruments.

Do you sell sheet music?
No, NewSound does not sell sheet music.